Support

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Need help in a car park?

If you are in the car park, please press the HELP button at the entry or exit, and this will go through to our Central Control Room team or after hours security who can assist.

Between 8.30 am–5:00 pm Monday to Friday, you can contact our Customer Service Team by phone on (08) 8203 7203.

Search Results

UPark Plus

How do I enter and exit a car park with UPark Plus?

UPark Plus

UPark Plus members no longer need to swipe their UPark Plus card at the entry and exit.

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I am having issues logging into my account. What can I do?

UPark Plus

You must login to UPark Plus using the method you used to sign-up. For example, if you registered using Facebook, you must login via Facebook. Same for Google. When logging with an email and...

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How do I update my credit card details?

UPark Plus

Login to your UPark Plus account (you can reset your password here too if you have forgotten it)Select 'Modify Account' – found at the top of screenClick 'Next' – on Products Details...

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How do I cancel one of my cards?

UPark Plus

Log into your UPark Plus account and select Modify Account.Click UPark Plus Parker Access Details and select the card you want to disable.Click Disable and then Update.Proceed through the...

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I’ve lost my UPark Plus card. What should I do?

UPark Plus

You can cancel your card and request a replacement in your UPark Plus account.

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How do I add an extra card, licence plate or QR code identifier to my account?

UPark Plus

Log into your UPark Plus account and select Modify Account.Click UPark Plus Parker Access Details and enter your licence plate number. Then, select whether your licence plate is paired to a QR...

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How do I get my statement for tax?

UPark Plus

Log into your UPark Plus account and select Statement in the menu.Enter your required date range and click the Search button.You can print or export a copy of your requested statement.You can...

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How do I update my vehicle registration?

UPark Plus

Log into your UPark Plus account and select Modify Account.Click Access Licence Plate/Card and select the vehicle and card you wish to update.Click the Edit button and input your new licence...

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How do I reissue or get a new QR code on my account?

UPark Plus

Log into your UPark Plus account and select Modify Account.Click UPark Plus Parker Access Details. Select the licence plate that you’d like an additional QR code for and select your option in...

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How do I update my details?

UPark Plus

You can update your UPark Plus account information online. Login to your UPark account and select ‘Modify Your Details’ in the menu.If you have forgotten your password, go to the login page and...

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Can I enter and exit as many times as I want during the time I have booked?

Online Booking UPark Plus UPark App At our car parks

No. Once you have exited you cannot enter again under the same booking.

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How do I know if there is a free car spot before I drive in?

At our car parks UPark Plus

You can check live availability across most of our car parks on the Car parks page or UPark homepage.

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When I came back to my car I found the UPark closed. How can I get my car out?

At our car parks UPark Plus UPark App Online Booking

Some of our car parks do not operate 24 hours and close overnight.

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What is license plate recognition?

At our car parks UPark Plus UPark App Online Booking

License plate recognition (LPR) is software that reads and recognises vehicle registration license plates. It allows a touchless, windows up parking experience as your license plate is...

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How do I use License plate recognition (LPR) ?

At our car parks UPark Plus UPark App Online Booking

License plate recognition (LPR) is software that reads and recognises vehicle registration license plates.It allows a touchless, windows up parking experience as your license plate is...

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Is my data secure when using License plate recognition (LPR)?

At our car parks UPark Plus UPark App Online Booking

Your Personal information (as defined in our Privacy Policy) will be managed in accordance with our Privacy Policy.We are not subject to the Privacy Act but we are committed to protecting your...

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Browse by Topic

UPark Plus

UPark Plus is touch-free parking with discounted pricing at all UPark car parks.

UPark App

The UPark App has your on and off-street parking needs sorted.

Online Booking

Prebooking just got easier. Guarantee your parking spot by booking online.

At our car parks

Plan your trip or get help in one of our car parks

Product support

Get help with a product, including accessibility pass, early bird parking or monthly parking

General parking information

View general information and updates on parking with UPark

Popular support items

Forms

Circle info

Submit an online enquiry

You can submit an online enquiry and we’ll get back to you.

Submit an online enquiry
Phone

Call us

Still need assistance? We’re here to support you.

Call (08) 8203 7203