Support

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Search or browse our support database to get answers to your questions.

 

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Need help in a car park?

If you are in the car park, please press the HELP button at the entry or exit, and this will go through to our Central Control Room team or after hours security who can assist.

Between 8.30 am–5:00 pm Monday to Friday, you can contact our Customer Service Team by phone on (08) 8203 7203.

Search Results

Product support

My accessibility pass is not working. Why could that be?

Product support

There are a few reasons an accessibility pass may not work. These include:The pass may have expired.The pass may have been used 52 times for the year.The pass may be damaged or faulty.Press the...

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How do I qualify for a UPark Accessibility Pass?

Product support

To qualify for a UPark Accessibility Pass you must:Be a South Australian residentHave a current and valid Australian Disability Parking PermitHave a credit or debit card...

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How do I renew my UPark Accessibility Pass?

Product support

1. Login to your UPark Plus account or create a new UPark Plus account (scroll down to 'Create Account')2. Click Modify Account at the top of the screen3. Click on Personal Details4. Click the...

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I lost my UPark Accessibility Pass card

Product support

Login to your UPark Plus accountClick Modify Account at the top of the screenClick NextClick Next StepSelect your card and click Request Replacement and follow the process to request a...

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Can I park my bicycle at UPark?

Product support

There are a range of options for parking your bike at UPark in Adelaide.Enclosed Cage Bike ParkingKeep your bike safe and secure in our steel enclosed cages, with individual lockers for your...

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Where are the monthly parking bays?

Product support

Thanks for booking your monthly parking with UPark, to assist you in finding your bay:Unallocated Bay: You can park in any non-reserved parking bay at your monthly car park.Reserved Bay: To...

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UPark Plus

UPark Plus is touch-free parking with discounted pricing at all UPark car parks.

UPark App

The UPark App has your on and off-street parking needs sorted.

Online Booking

Prebooking just got easier. Guarantee your parking spot by booking online.

At our car parks

Plan your trip or get help in one of our car parks

Product support

Get help with a product, including accessibility pass, early bird parking or monthly parking

General parking information

View general information and updates on parking with UPark

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Submit an online enquiry

You can submit an online enquiry and we’ll get back to you.

Submit an online enquiry
Phone

Call us

Still need assistance? We’re here to support you.

Call (08) 8203 7203