Support

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Need help in a car park?

If you are in the car park, please press the HELP button at the entry or exit, and this will go through to our Central Control Room team or after hours security who can assist.

Between 8.30 am–5:00 pm Monday to Friday, you can contact our Customer Service Team by phone on (08) 8203 7203.

Search Results

Online Booking

What are the Grace Periods when entering and exiting a car park?

Online Booking UPark App At our car parks

Enter the car park up to 30 minutes early if booked 1+ hour in advance. Exit up to 1 hour after your booking or by closing time.

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I booked online, why was I charged the drive-in rate when leaving the car park?

Online Booking

Double check your exit time as you may have overstayed your booking or arrived too early.

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Is there an extra charge to book online?

Online Booking UPark App

No, there is no extra charge to book online.

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Can I also book my Early Bird or Night Parking online?

Online Booking UPark App

Yes. Online bookings for Early Bird and Night Parking are both available for some of our locations.

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My search did not give me the right parking option. What can I do?

Online Booking

First, check the dates and times you have selected and retry your search.Please note you cannot book your parking if there is less than 30 minutes until you plan to arrive. For example, you...

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How do I manage my bookings?

Online Booking UPark App

Your Online Booking account lets you manage bookings and modify your personal details.Enter your email and password on the login page under Existing Users to access your account.Click on the...

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Who should I contact if there is a problem with my booking?

Online Booking

If you are in a UPark car park and need any assistance please press the HELP button at the entry or exit.From 8.30 am – 5:00 pm Monday to Friday you can contact our Customer Service Team by...

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How do I enter the car park after I’ve booked my car space online?

Online Booking UPark App

When you arrive, simply drive up and the camera will read your license plate number entered when you booked and the barrier will raise.

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Can I enter and exit as many times as I want during the time I have booked?

Online Booking UPark Plus UPark App At our car parks

No. Once you have exited you cannot enter again under the same booking.

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After I book online, where can I park?

Online Booking UPark App

When you book parking online at UPark, you can use any casual space in the car park. Reserved and disabled bays require permits.

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When I arrived at the gate, I accidentally took a ticket or did not have my QR booking code with me. What do I do?

Online Booking UPark App

When you are leaving press the HELP button at the exit and our team will assist you.

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When I came back to my car I found the UPark closed. How can I get my car out?

At our car parks UPark Plus UPark App Online Booking

Some of our car parks do not operate 24 hours and close overnight.

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I think I have been overcharged. What can I do?

At our car parks UPark App Online Booking

If your charges are still pending, please wait because these will drop off within 3-5 business days. We cannot refund pending charges.If you think you have been overcharged you can submit an...

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What is license plate recognition?

At our car parks UPark Plus UPark App Online Booking

License plate recognition (LPR) is software that reads and recognises vehicle registration license plates. It allows a touchless, windows up parking experience as your license plate is...

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How do I use License plate recognition (LPR) ?

At our car parks UPark Plus UPark App Online Booking

License plate recognition (LPR) is software that reads and recognises vehicle registration license plates.It allows a touchless, windows up parking experience as your license plate is...

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Is my data secure when using License plate recognition (LPR)?

At our car parks UPark Plus UPark App Online Booking

Your Personal information (as defined in our Privacy Policy) will be managed in accordance with our Privacy Policy.We are not subject to the Privacy Act but we are committed to protecting your...

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Browse by Topic

UPark Plus

UPark Plus is touch-free parking with discounted pricing at all UPark car parks.

UPark App

The UPark App has your on and off-street parking needs sorted.

Online Booking

Prebooking just got easier. Guarantee your parking spot by booking online.

At our car parks

Plan your trip or get help in one of our car parks

Product support

Get help with a product, including accessibility pass, early bird parking or monthly parking

General parking information

View general information and updates on parking with UPark

Popular support items

Forms

Circle info

Submit an online enquiry

You can submit an online enquiry and we’ll get back to you.

Submit an online enquiry
Phone

Call us

Still need assistance? We’re here to support you.

Call (08) 8203 7203