Support

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Need help in a car park?

If you are in the car park, please press the HELP button at the entry or exit, and this will go through to our Central Control Room team or after hours security who can assist.

Between 8.30 am–5:00 pm Monday to Friday, you can contact our Customer Service Team by phone on (08) 8203 7203.

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At our car parks

What are the Grace Periods when entering and exiting a car park?

Online Booking UPark App At our car parks

Enter the car park up to 30 minutes early if booked 1+ hour in advance. Exit up to 1 hour after your booking or by closing time.

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Can I enter and exit as many times as I want during the time I have booked?

Online Booking UPark Plus UPark App At our car parks

No. Once you have exited you cannot enter again under the same booking.

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How do I know if there is a free car spot before I drive in?

At our car parks UPark Plus

You can check live availability across most of our car parks on the Car parks page or UPark homepage.

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When I came back to my car I found the UPark closed. How can I get my car out?

At our car parks UPark Plus UPark App Online Booking

Some of our car parks do not operate 24 hours and close overnight.

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I lost my ticket. What do I do?

At our car parks

Press the lost ticket button at the bottom of the pay machine screen. You will then be prompted to pay the daily maximum price.Once you have made your payment, you will be issued a new ticket...

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I think I have been overcharged. What can I do?

At our car parks UPark App Online Booking

If your charges are still pending, please wait because these will drop off within 3-5 business days. We cannot refund pending charges.If you think you have been overcharged you can submit an...

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Can I make part payments with cash then credit?

At our car parks

Yes.Put your ticket in the pay machine to show the price. Pay what you want in cash, then press CANCEL. Your ticket will be credited the amount you have just paid.Put your ticket back in the...

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The price on the pay machine is incorrect. What do I do?

At our car parks

If you need assistance, press the HELP button on the ticket machine and our team will be able to help.

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I need a receipt. What do I do?

At our car parks

If you are in a car park you can put your ticket back into the pay machine and it will print you a receipt.Otherwise, you can complete an online form to request a receipt.To submit your request...

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What is license plate recognition?

At our car parks UPark Plus UPark App Online Booking

License plate recognition (LPR) is software that reads and recognises vehicle registration license plates. It allows a touchless, windows up parking experience as your license plate is...

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How do I use License plate recognition (LPR) ?

At our car parks UPark Plus UPark App Online Booking

License plate recognition (LPR) is software that reads and recognises vehicle registration license plates.It allows a touchless, windows up parking experience as your license plate is...

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Is my data secure when using License plate recognition (LPR)?

At our car parks UPark Plus UPark App Online Booking

Your Personal information (as defined in our Privacy Policy) will be managed in accordance with our Privacy Policy.We are not subject to the Privacy Act but we are committed to protecting your...

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UPark Plus

UPark Plus is touch-free parking with discounted pricing at all UPark car parks.

UPark App

The UPark App has your on and off-street parking needs sorted.

Online Booking

Prebooking just got easier. Guarantee your parking spot by booking online.

At our car parks

Plan your trip or get help in one of our car parks

Product support

Get help with a product, including accessibility pass, early bird parking or monthly parking

General parking information

View general information and updates on parking with UPark

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Submit an online enquiry

You can submit an online enquiry and we’ll get back to you.

Submit an online enquiry
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Call us

Still need assistance? We’re here to support you.

Call (08) 8203 7203