At our car parks UPark App Online Booking

I think I have been overcharged. What can I do?

If your charges are still pending, please wait because these will drop off within 3-5 business days. We cannot refund pending charges.

If you think you have been overcharged you can submit an online refund request and our team will review your application.

You may need to provide the following in your request:

Your personal details
The car park you parked at
The date you parked
The time you entered and exited the car park
The entry and exit location in the car park
The amount you believe you should have been charged
A copy of your receipt (if you have one)
First six and last four numbers and expiry of the credit or debit card used or last four digits of your device or token account number for Apple, Google or Samsung Pay

We aim to respond to refund requests within 8 business days.

Please note that all requests for a refund are reviewed and an outcome will be provided. It is not guaranteed that a refund will be provided.

If you paid in cash, you will be provided with a credit as a QR code to use at a UPark.