I booked online, why was I charged the drive-in rate when leaving the car park?
Double check your exit time as you may have overstayed your booking or arrived too early.
You must enter and exit during your booked times and the relevant Grace Periods and at the correct UPark location.
If you enter outside your booked time and the Grace Periods you will be charged at the casual drive-in rate.
Alternatively, if you missed a step in the process, the system may not have recognised your booking, which is why you have been charged the drive-in rate.
How can we help today?
Ask a question.